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- Q. The item I want is out of stock. What now?
We try to have a stock level that will keep up with demand but some popular items may sell out fast. Our focus is to keep up with the latest fashion so we generally do not restock items once they have sold out. If you would like to receive a notification if your size becomes available again, simply add the item to your wishlist via the iOS APP and we'll send out an email if it does come back online.
- Q. Do you place items on back order?
No, items are not placed on back order and we try to avoid advertising products that are not in stock. If your desired item has sold out, you will be contacted by our Customer Service team and a refund will be arranged.
- Q. What payment types do you accept?
1.Credit Cards (including Visa, MasterCard, American Express) 2.Paypal
- Q. Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. THE ICONIC payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if you see a key lock on your web browser. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order.
- Q. How can I track my order?
Once your order is shipped, you will receive an email containing a tracking ID number and link. Be sure to check your junk/ spam folder in case it lands in there!